Website Terms & Conditions of Use

General Terms and Conditions

These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from

Products you order on the website are offered and supplied Airgen Australia Pty Ltd ABN 24 610 564 924 ("Airgen Australia”) ​

Please read the following Terms and Conditions carefully before placing your order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability. If you do not understand these Terms and Conditions or if you have any questions, please email our team at, and a representative will be happy to help you.


Terms and Conditions for Airgen Australia

These Terms and Conditions constitute a contract between the customer (You) and Airgen Australia.



In these Terms and Conditions "We", "Our" or "Us" means Airgen Australia; and "You" or "Your" means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of products or services through the Website.

By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.

The Agreement together with your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.


Legal Capacity

If you are under the age of eighteen (18) years you cannot place Orders with Airgen Australia. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.


Website Use

The Website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.

You must ensure that your access to or use of the Website is not illegal or prohibited by laws which apply to You.

You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.



Prices are in Australian Dollars. Prices are subject to alteration without notice. Prices shown are inclusive of GST.

All prices listed on the Website exclude Delivery Costs (unless stated otherwise). Delivery Costs are shown separately on an Order.


Product Specifications

Features and specifications of Products described or depicted on the Website are subject to change without notice. All weights and dimensions of Products described in the Website are approximate.



You may place an Order by following the instructions on the Website. By placing an Order, you make an offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract).

Orders will be deemed to have been received by Airgen Australia at the time Airgen Australia sends an Order confirmation to Your nominated e-mail address.

Airgen Australia will primarily communicate with Customers via e-mail. It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

Airgen Australia reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).

In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.

Airgen Australia does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.

Airgen Australia shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Airgen Australia (or its affiliates), and Airgen Australia shall be entitled to a reasonable extension of time for the performance of such obligations.

Where You have provided an incorrect or incomplete delivery address for Your Order, we may charge a redelivery fee for each subsequent delivery attempt.



You may provide your nominated credit card during the purchase process on the website or contact us to make a direct deposit prior to delivery.

Payment for Orders will be processed immediately upon confirmation of Your Order.

If Your nominated payment method triggers Our fraud prevention protocols, we may contact You to confirm additional details or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled, and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.

Despite Our best efforts, it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product's correct price is higher than the price on the Website, we may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel your Order. If a Product's correct price is lower than the stated price on the Website, we will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, we will refund the price difference and send You the Product.


Delivery and ownership of the goods

We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Airgen Australia does not accept any liability for loss or damage suffered by anyone because of any such delays.

The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Airgen Australia. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s).

Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

The couriers or postal services nominated by Airgen Australia will deliver Products during local business hours (9am to 5pm, Monday to Friday).

Airgen Australia is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Airgen Australia (as notified to the Customer) in relation to date and time of delivery. Airgen Australia shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

Airgen Australia reserves the right to not ship to remote or rural locations.


Faulty or damaged goods

Airgen Australia will repair, replace or refund faulty or damaged Products in accordance with the warranty terms and conditions and Your rights under the Australian Consumer Law.


Refunds and returns

Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.

To facilitate a return please contact us at

The Customer must comply with directions from staff to facilitate a return.

Returned Products under the Returns Policy must be returned in their original packaging with all accessories and must be in a re-saleable condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the Australian Consumer Law. If you are returning a Product due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the Product without its original packaging.

It is the Customer's responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost in transit.

You must return the Product to us at Your cost.



Airgen Australia as the retailer, does not offer any product warranties. Products sold on the Airgen website are covered by the manufacturer’s applicable warranty policy. Products can be returned for Warranty assessment at Your cost and Airgen Australia will act on Your behalf to process the claim with the manufacturer.

The costs/inconvenience caused by the loss of use of the product is not covered whilst the warranty process takes place.

Generally, it is only the original purchaser of the goods that is covered by the warranty, however check the manufacturer’s warranty policy first.

If you feel your product has developed a fault, please contact us first as we might be able to assess the issue without having the product sent back.

If the product needs to be returned, it must be clean and package appropriately for transit.

Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.



To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.


Intellectual Property

All Intellectual Property in any Material on the Website is the property of Airgen Australia. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.



Title and risk in the Airgen Products pass to You at the point of dispatch or embarkation by Airgen Australia to Your courier.

Airgen Australia reserves the right to make changes to the Airgen Australia Website and these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Terms and Conditions.

Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.

A failure or delay by Airgen Australia to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by Airgen Australia does not preclude its future ability to exercise that or any other power or right.

Insofar as they apply to the ordering, purchase, fulfilment and delivery of Airgen Australia Products from, these Airgen Australia Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of the State of Western Australia, Australia and the parties submit to the jurisdiction of the courts in that State.